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Rimini Avenue Awarded Grand Prize For Finest Purchaser Assistance by the Japan Institute of Data Technologies

Organization acknowledged for offering superior-high-quality, useful and successful aid to hundreds of purchasers in Japan by means of a excellent product enabled by proprietary synthetic intelligence technologies

LAS VEGAS, September 01, 2021–(Small business WIRE)–Rimini Road, Inc. (Nasdaq: RMNI), a world-wide company of business program items and expert services, the major third-get together assistance service provider for Oracle and SAP application items and a Salesforce associate, nowadays announced that Rimini Street has been awarded the Grand Prize for Very best Client Guidance from the Japan Institute of Information and facts Technological innovation (IT). Rimini Street gained this distinguished honor for its special and impressive assist model, which contains the Company’s proprietary, patent-pending artificial intelligence (AI) systems and system. The judges recognized the quality, effectiveness and ongoing evolution of Rimini Street’s assist functions, vastly improved by way of its innovative, proprietary AI and Equipment Finding out system that aids decrease the time to resolve assist issues for its customers by 23% and produce a worldwide client pleasure on closed situations of 4.9 out of 5. (in which 5. is “excellent”).

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Rimini Street Awarded Grand Prize For Ideal Buyer Assist by the Japan Institute of Data Know-how (Graphic: Company Wire)

Modern AI System Identified for Further Enhancing Customer Assistance and Satisfaction

The Japan Institute of IT engages in investigation and advancement to endorse digitalization in Japanese enterprises and more the industry-extensive adoption of state-of-the-artwork info technological know-how. Award winners for its Grand Prize for Greatest Shopper Support are providers whose consumer assistance initiatives make a far-reaching contribution to Japanese corporations and serve as a product of accomplishment for the sector – the two today and in the upcoming. Rimini Street’s Ideal Purchaser Aid designation from the Japan Institute of IT shines a gentle on the Company’s support know-how and its continuous emphasis on maximizing customer support and pleasure. The judging committee said that Rimini Street’s “fastened-price model is exceptional in that it results in a win-get relationship between the purchaser and the enterprise.”

The Japan Institute of IT also highlighted two of the Company’s patent-pending AI Help Apps in distinct – Situation Assignment Advisor and C-Sign – as good reasons for being awarded the leading prize, citing Rimini Street’s “great actions” to keep and improve “high purchaser fulfillment.” Rimini Street’s synthetic intelligence and device-mastering system was developed to streamline and accelerate assistance shipping to continually improve the top quality and effectiveness of its aid operations.

Extensive Aid Frees Up Funds and Methods to Devote in Electronic Transformation

The judges regarded that Rimini Street’s award-successful help gives organization price by lessening the amount of money of resources IT departments want to retain and run core ERP units and allows companies to redirect their liberated resources to spend in electronic transformation initiatives. With Rimini Street Guidance, clients can extract a lot more price from their company computer software investments and accelerate innovation to produce competitive edge and progress.

Rimini Street’s comprehensive help product assigns all customers a Major Aid Engineer who has an normal of 20 years’ working experience working with the client’s enterprise software package and is backed by a staff of functional and technical gurus. Customers also reward from the Company’s industry-major support degree agreement of 10-moment response occasions for significant Priority 1 scenarios and 15-minute reaction instances for Precedence 2 issues.

“Lessening the prices associated with IT infrastructure is one particular of the biggest troubles for firms nowadays – not only in Japan, but globally. Rimini Street’s assistance providers assistance corporations improve the worth of their business programs and free up necessary means to tackle additional strategic initiatives that generate aggressive benefit and development,” claimed Yorio Wakisaka, team vice president and regional common manager, Japan, Rimini Street. “We are humbled and honored to get the Japan IT Institute’s best award for our unique guidance design, which recognizes the Company’s continued concentrate on, and expense in, evolving our help supply to shock and delight our hundreds of clientele in Japan and thousands of shoppers close to the planet who want to make the most of their IT investments.”

About Rimini Avenue, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global company of company computer software merchandise and solutions, the foremost third-party guidance company for Oracle and SAP software program items and a Salesforce partner. The Firm offers high quality, ultra-responsive and built-in application administration and aid services that enable company software package licensees to help you save substantial charges, totally free up means for innovation and achieve superior company results. To day, more than 4,200 Fortune 500, Fortune World 100, midmarket, community sector and other companies from a broad array of industries have relied on Rimini Street as their dependable application enterprise program items and products and services provider. To study additional, you should take a look at, abide by @riministreet on Twitter and obtain Rimini Street on Fb and LinkedIn.

Ahead-On the lookout Statements

Sure statements incorporated in this conversation are not historic info but are ahead-searching statements for needs of the harmless harbor provisions underneath The Personal Securities Litigation Reform Act of 1995. Ahead-seeking statements normally are accompanied by words these as “may well,” “should,” “would,” “strategy,” “intend,” “anticipate,” “think,” “estimate,” “predict,” “opportunity,” “seem,” “search for,” “proceed,” “long run,” “will,” “count on,” “outlook” or other similar text, phrases or expressions. These forward-looking statements include things like, but are not limited to, statements regarding our expectations of potential activities, upcoming options, world expansion and other progress initiatives and our investments in these types of initiatives. These statements are primarily based on a variety of assumptions and on the existing anticipations of management and are not predictions of actual effectiveness, nor are these statements of historic facts. These statements are subject to a number of challenges and uncertainties about Rimini Street’s small business, and real outcomes might vary materially. These challenges and uncertainties include, but are not restricted to, the effect of our credit facility’s ongoing debt provider obligations and monetary covenants and operational covenants on our small business and connected interest rate chance, the duration of and operational and economical impacts on our business of the COVID-19 pandemic and associated economic effect, as properly as the steps taken by governmental authorities, purchasers or some others in response to the COVID-19 pandemic catastrophic functions that disrupt our small business or that of our latest and future clients, modifications in the organization surroundings in which Rimini Street operates, which include inflation and curiosity fees, and basic fiscal, financial, regulatory and political situations influencing the marketplace in which Rimini Street operates adverse developments in pending litigation or in the govt inquiry or any new litigation our will need and potential to increase further fairness or personal debt financing on favorable conditions and our capability to deliver funds flows from functions to assist fund amplified financial commitment in our expansion initiatives the sufficiency of our money and hard cash equivalents to satisfy our liquidity requirements which includes under our new credit facility our skill to keep an productive procedure of interior manage around economic reporting, and our capacity to remediate recognized material weaknesses in our internal controls, which includes in relation to the accounting procedure of our warrants modifications in taxes, legal guidelines and polices competitive solution and pricing action troubles of running growth profitably the consumer adoption of our lately launched solutions and products and services, like our Application Administration Products and services (AMS), Rimini Avenue Superior Databases Stability, and expert services for Salesforce Profits Cloud and Assistance Cloud merchandise, in addition to other products and solutions we count on to introduce in the in close proximity to upcoming the reduction of one particular or additional customers of Rimini Street’s administration team uncertainty as to the very long-time period benefit of Rimini Street’s equity securities and all those talked over under the heading “Threat Things” in Rimini Street’s Quarterly Report on Kind 10-Q filed on August 4, 2021, and as up to date from time to time by Rimini Street’s potential Yearly Studies on Sort 10-K, Quarterly Reviews on Kind 10-Q, Present Reports on Sort 8-K, and other filings by Rimini Road with the Securities and Exchange Commission. In addition, ahead-on the lookout statements offer Rimini Street’s expectations, strategies or forecasts of foreseeable future activities and sights as of the date of this interaction. Rimini Road anticipates that subsequent events and developments will cause Rimini Street’s assessments to adjust. Even so, although Rimini Street may possibly elect to update these ahead-hunting statements at some stage in the long term, Rimini Road exclusively disclaims any obligation to do so, except as expected by legislation. These ahead-wanting statements really should not be relied upon as symbolizing Rimini Street’s assessments as of any date subsequent to the date of this interaction.

© 2021 Rimini Avenue, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Avenue, Inc. in the United States and other nations around the world, and Rimini Road, the Rimini Road logo, and combos thereof, and other marks marked by TM are trademarks of Rimini Avenue, Inc. All other emblems remain the home of their respective owners, and except if in any other case specified, Rimini Street promises no affiliation, endorsement, or association with any these kinds of trademark holder or other businesses referenced herein.

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Michelle McGlocklin
Rimini Avenue, Inc.
+1 925 523-8414
[email protected]