June 22, 2024

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Latest technological developments

TxDOT Abruptly Finishes Toll Street Technology Contract with IBM

AUSTIN, TX – Citing ongoing difficulties with an upgraded toll functions process sent by IBM virtually a yr ago, the Texas Office of Transportation (TxDOT) declared Friday that it has terminated its remaining deal with the corporation.

Given that the system’s roll-out, TxTag customers and toll highway consumers have professional unnecessary challenges in controlling their accounts. TxDOT has not found satisfactory final results from IBM and is let down in the numerous troubles the method has established for buyers.

“We choose the responsibility of furnishing a quality and dependable buyer practical experience pretty severely, and regret the influence and inconvenience these past quite a few months of lackluster IBM company have had on our toll highway consumers,” claimed TxDOT Government Director Marc Williams. “We will carry on to continue to keep consumers apprised on our progress to make improvements to our customers’ interactions with TxTag. Our customers ought to have better and we are fully commited to ensuring that they get that likely forward.”

TxDOT has secured new interim technological innovation vendors by means of an crisis contract with SAP and the Office of Information and facts Means Managed Stability Services to assist stabilize and improve the back again-conclusion technique to control the substantial amount of customer data and toll transactions. This will assist make certain that the program offers buyers correct, well timed and steady account management, billing and payment abilities that meet up with the optimum concentrations of usability and safety. In tandem with this phase, TxDOT also has begun the system of procuring a new support company that will presume tasks from the interim group to proceed rigorous improvements and operations.

“This is not a move we take frivolously,” Williams explained. “But it is the stage we had to acquire now. We only could not shift forward in the present-day state.”

With the ongoing changeover, prospects do not require to just take any motion at this time. We stimulate consumers to keep on managing their accounts at www.TxTag.org or by getting in touch with the phone center at 888-468-9824. As has been the circumstance because the upgraded system changeover initial began in late 2020, no late service fees are remaining assessed at this time.

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