October 2, 2022


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With Bezos out as Amazon CEO, is this the finish of his ominous issue-mark e-mails?

By Jeffrey Dastin

Jeff Bezos wearing a suit and tie: FILE PHOTO: Jeff Bezos, founder and CEO of Amazon, speaks in Washington

© Reuters/Joshua Roberts
FILE Photo: Jeff Bezos, founder and CEO of Amazon, speaks in Washington

(Reuters) – For team at Amazon.com Inc, the departure of CEO Jeff Bezos may well spell the conclusion of one particular of the firm’s strange and, for some administrators, terrifying practices: the “problem-mark” email.


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Bezos, whose electronic mail handle is community, gets client issues that he then forwards to a appropriate govt whose crew is accountable for fixing the trouble. In some cases landing overnight, these emails from the world’s second-richest man or woman experienced no salutation, no commentary or thank you – just a one issue mark.

Or worse, mentioned 1 previous manager.

“‘This are unable to be true’ was a lousy 1. ‘Fix this’ was yet another,” the supervisor mentioned on condition of anonymity. “By the early morning, I greater have a damn fantastic resolution to whichever this is.”

Amazon explained Bezos sent concern-mark e-mail at times to deal with the quantity of buyer messages he obtained.

It was an effective instrument: efficient for Bezos – who juggled oversight of retail, technologies, media and room enterprises – and motivating for staff who feared for their jobs, the former manager explained.

Bezos will move back from the business he started 27 yrs ago and turn out to be govt chairman this summer season, Amazon mentioned Tuesday.

Some remember the apply with nostalgia. Sean Scott, a vice president of autonomous shipping and delivery who lately still left Amazon following just about 15 many years, reported operating with Bezos was satisfying but demanding.

“Meetings with Jeff ended up normally an unbelievable quantity of do the job in prep through the direct up (as have been the ? e-mails) but the dialog and the Q&A during the conference would keep on being with the workforce for good,” he mentioned in a LinkedIn post Tuesday.

No just one can predict how incoming CEO Andy Jassy will govern in his boss’ footwear. The cloud computing head cares just as much about correcting customers’ challenges.

But 3 executives who worked with him mentioned the solitary question mark is not his fashion.

(Reporting By Jeffrey Dastin in San Francisco Enhancing by Jonathan Weber and Lisa Shumaker)

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